Featured Projects
Selected work demonstrating project management, business analysis, and leadership impact.
Featured Projects
Selected work demonstrating project management, business analysis, and leadership impact.
Digital Transformation Project
End-to-end digital transformation initiative streamlining operations and improving user experience.
- Requirements gathering
- Stakeholder engagement
- Process mapping
- UAT management
Business Intelligence Dashboard
Executive dashboard delivering real-time KPI monitoring and actionable reporting insights.
- Tableau reporting
- KPI monitoring
- Executive reporting
Community Outreach Program
Volunteer-driven program building partnerships and coordinating professional development events.
- Event planning
- Volunteer coordination
- Partnership development
Professional Experience
A track record of driving results across public service and private sector organizations.
Family Independence Administration (FIA)
Case Manager
Delivering public services and ensuring compliance with NYC policies while supporting families in need.
Key Achievements:
- Process SNAP, Cash Assistance, and One-Shot Deal applications.
- Ensure compliance with NYC policies.
- Deliver customer-focused public services.
- Train and support staff on operational procedures.
Business Analyst & Project Manager
Consulting & Technology Projects
Led cross-functional technology and business transformation initiatives across multiple industries.
Key Achievements:
- Led software implementation projects.
- Managed stakeholder communications.
- Facilitated Agile ceremonies.
- Developed business requirements and process improvements.